Your money, always visible
Your balance pays for cards. Every deposit, purchase and refund is in your dashboard, and a card order that can't be filled is refunded in full.
What you get
Spent on cards
Your balance pays for cards. The dashboard has no withdrawals, so add what you plan to spend.
Status you can see
Each deposit shows its current step, from waiting for payment to credited. No guessing, no chasing support.
Every movement listed
Deposits, card purchases and refunds appear in Transactions with the balance after each one.
Failed orders refunded
If a card can't be prepared, the order is cancelled and the full amount, issue fee included, goes back to your balance.
You're told when it happens
A cancelled order and its refund show up in your notifications with the order's reference number.
Questions about your balance
Contact support from the contact page and mention your account email.
What to expect from ZenVCC
Deposits stuck with no explanation
If a deposit needs a check by our team, its status in the dashboard says so.
Fees you only discover after paying
Every fee is shown before you pay: each card's total, issue fee included, and any deposit charge.
Fees, cards and policies
Fees at a glance
- New card
- Card price + $10.00 issue fee
- Card payments
- $0.10 per transaction
- Top-up
- Shown before you confirm each top-up
- Account
- No monthly account fee
What you see first
Every card shows its total price before you buy, most show their network, and many their country and BIN. ZenVCC is a technology platform, not a bank.
About ZenVCCAcceptance and fair use
Ad platforms and merchants decide which payments they accept, so no card provider can guarantee acceptance. Cards are for legitimate advertising and business payments only, never for getting around a platform's rules or bans.
Acceptable use policyReviewed by the ZenVCC team on .
Balance and refunds FAQ
Not from the dashboard: it has no withdrawal option, and your balance is used to buy cards. For any question about your balance, contact support.
No. The dashboard has no transfers from a card to your balance or to a bank account.
The order is cancelled and the whole amount, issue fee included, goes back to your balance. You get a notification when it does.
Related
Pricing
ZenVCC pricing in one place: every card's price, the card issue fee, the transaction fee and how long cards stay valid. No monthly fee and no small print.
Learn more
Account verification
What ZenVCC needs to verify your account, when it's required, how the review works and how your documents are kept private.
Learn more
Security
How ZenVCC protects your account and cards: on-chain checks on every crypto deposit, private card details, sign-in history, attack blocking and identity checks.
Learn more