Verify once, then get to work
A short identity check keeps the network clean for everyone. Here's exactly what we ask for and why.
What you get
What you'll need
Photos of the front and back of a national ID card or driving licence (for a passport, the photo page twice), and a selfie holding it.
How the review works
Our team reviews every submission. You'll see its status in the dashboard and get a notification when it's done.
When it's needed
If verification is required, the dashboard asks you to finish it before you can buy a card.
Your data, protected
Your photos are stored privately and are only seen by our verification team.
What to expect from ZenVCC
Rejected with no explanation
If a submission isn't approved, the dashboard shows the reason so you can upload new photos.
Accounts frozen with no explanation
If we ever suspend an account, the reason is shown when you sign in.
Fees, cards and policies
Fees at a glance
- New card
- Card price + $10.00 issue fee
- Card payments
- $0.10 per transaction
- Top-up
- Shown before you confirm each top-up
- Account
- No monthly account fee
What you see first
Every card shows its total price before you buy, most show their network, and many their country and BIN. ZenVCC is a technology platform, not a bank.
About ZenVCCAcceptance and fair use
Ad platforms and merchants decide which payments they accept, so no card provider can guarantee acceptance. Cards are for legitimate advertising and business payments only, never for getting around a platform's rules or bans.
Acceptable use policyReviewed by the ZenVCC team on .
Account verification FAQ
It can be. ZenVCC may ask you to verify your identity before you buy a card; when it does, the dashboard asks you to finish it first, and the Verification page shows what to upload.
Photos of the front and back of a national ID card or driving licence (for a passport, the photo page twice), and a selfie holding it. You upload them on the Verification page in your dashboard.
Usually because of unusual activity or a breach of the acceptable use policy. The reason is shown when you sign in, and you can email support if you think it's a mistake.
Related
Security
How ZenVCC protects your account and cards: on-chain checks on every crypto deposit, private card details, sign-in history, attack blocking and identity checks.
Learn more
Balance and refunds
How your ZenVCC balance works: what it pays for, how failed card orders are refunded in full, where every deposit is tracked and who to ask about it.
Learn more
About
ZenVCC sells virtual cards for media buyers. Who we are, how card orders work, how your balance is handled and the policies we hold ourselves to.
Learn more